We answer messages and emails in the order they are received and we try
to respond as promptly as possible. We mostly reply within 24 hours of
receiving a message or email.

Once an order is placed, our warehouse staff can pack and ship your
order within 24 hours, so it's not always possible to process address
change requests. If you notice an error, please email us ASAP with your
name and order # so we can try to make a correction(s) to your package
before it departs. There's no guarantee we can make it, especially once
it leaves our warehouse, but we'll do everything we can!

Order processing times are between 1~3 business days after the day
you placed your order. Most packages are prepared within 24 hours, but
if our warehouse is exceptionally backed up processing times may go up
to 3 business days following the day you placed your order.

GENERAL SHIPPING INFORMATION:

Our
warehouse processes and ships out all orders Mondays - Fridays
(excluding major holidays). After placing your order, your package
should be shipped out within 1~2 business days after your order is
placed, and you will receive an email with the tracking number soon
after. E-Packet is our primary carrier for U.S customers and for
customers in countries/regions such as Canada, Europe, UK, Australia,
New Zealand etc. Depending on where you live, packages are delivered
within 5~25 days from the date of shipment.

Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.

OUT OF STOCK/BACKORDERED ITEMS:

In
the event that any of your items are out of stock, we will send you an
email to let you know when we expect to have the items shipped out by.
If the items are not expected to be restocked within 2 weeks, we will
just automatically refund you for those items.

ADDRESS CHANGES:

Our
warehouse staff are super quick, so if you notice an error please email
us ASAP with your name and order number so we can try to catch your
package before it departs. There's no guarantee we can change it,
especially once it leaves our warehouse, but we'll do everything we can!

Yes we ship internationally and to almost all countries. You will
receive your shipment 5-25 days after the order is shipped. All orders
are shipped out within 1 or 2 days.

We apologize that your shipment didn't arrive in perfect condition!
Please contact us with your name and order number for further
assistance.

Simply go to the Track My Order link on the Home Page
or in the Main Menu and input your tracking number to see where your
package is. If you need further assistance, we are always willing to
help you.

Often, tracking numbers will only function on domestic orders, as
foreign postal systems will not update the location of the package in
our carriers' systems. International shipping usually takes between 2-4
weeks, so you can estimate that it will take about that long from the
time your package ships until you'll receive it. If your order is
domestic and the tracking number doesn't work, please let us know so we
can make sure that your items were properly shipped..

All domestic (U.S) delivery issues become the responsibility of USPS
once it’s been shipped from our warehouse or suppliers. You can contact
USPS at (800) 275-8777 to locate your package at your local post office.

If any of your purchased items are missing or are damaged please contact
us immediately to resolve the issue. We have a Money Back Guarantee
which lasts 30 days prior to the delivery of your order so make sure to
contact us within that time frame. To get a hold of us to assist you
please either use theContact Ustab or email us atsupport@nadiva.com.